My Vodacom Rewards
Travel Benefits is are benefit in the form of travel discounts available to all qualifying Vodacom Post Paid, Top Up and uChoose customers. Customers are eligible to these benefits based on a tiered system which is determined by the type of tariff plan applicable to each subscription.
To activate the Travel Benefits, customers have to:
By activating their Travel Benefits, customers agree to be bound by these terms and conditions.
Each cellphone number (MSISDN) may register only once for Travel Benefits within a calendar year, this means January to December.
Once a customer has activated their Travel Benefits, they will be eligible to receiving benefits based on the tier applicable to their Standard Tariff Plan, as set out below. Note that should a customer be part of the Onyx programme, it will supersede their contract plan and qualify for Tier 1 benefits.
Qualifying contract holders will be eligible to the following benefits in accordance with the below tiers:
Employees of a company who hold an account with Vodacom (“Account Holder”), and have a cellphone number (MSISDN) assigned to them, they can activate their Travel Benefits using their assigned cellphone number (MSISDN) on the My Vodacom App. It is at the company’s discretion (Account Holder) to give permission or authorisation for the use of Contract Rewards.
In the event of a SIM Swap, an Authorised Administrator must contact Vodacom to deactivate the Travel Benefits and the user will have to reregister using the MyVodacom App.
If the customer migrates to a higher tariff plan, they will automatically qualify for benefits applicable to the Tariff Plan they migrated to from the next billing cycle.
For example: If they migrate from the Smart S tariff plan (Tier 4) to the RED Select tariff plan (Tier 2) they will then enjoy the benefits on Tier 2 which are applicable to RED Select tariff plan from the next billing cycle.
If the customer migrates to a lower tariff plan, they will automatically be lowered to the benefits applicable to the Standard Tariff Plan they migrate to from the next billing cycle.
If the customer moves to a different tariff plan but have already redeemed a benefit on the previous tariff plan and paid in full, they will still be able to make use of it even though they have migrated.
For example: If they booked a flight whilst on RED VIP+ tariff plan and paid for it in full and then downgrade to a RED Premium+ tariff plan before the date of the flight, they will still be able to enjoy their benefit without losing the discount gained whilst they were still on RED VIP+ tariff plan.
If the customer migrates to a Standard Tariff Plan that does not have benefits on the My Vodacom Rewards Programme, they will not be entitled to any benefits as from the next billing cycle.
Vodacom reserves the right to cease benefits in the event that any of their accounts with Vodacom are in arrears.
Customers will need to renew/upgrade their contract. At month 24 (last day of contract term) of the Vodacom contract, all benefits will cease. Benefits will be reactivated 30 days after a new contract has been signed.
Should the customer port to another network or terminate their contract with Vodacom, they will not be entitled to any benefits in terms of the My Vodacom Rewards Programme with immediate effect. , however, any benefits booked and paid in full before the termination date of the contract will still be valid for use.
Customers will not be entitled to make use of any benefits if their handset is blacklisted and no benefits will be carried over. Vodacom will reactivate your benefits in the event that their SIM Swap is successfully completed.
Benefits are made available on a monthly basis and do not carry over if not used.
Benefits are valid from 1 January to 31 December. Benefits cannot be carried over to the next year, with the exception of travel booked for the following year (if booked and paid in full).
Vodacom does not accept any responsibility whatsoever for any benefits sent by email or post which is not received from a rewards partner on this programme or as a result of circumstances over which Vodacom has no control;
All benefits are provided subject to the Rewards Partners applicable terms and conditions.
All benefits from Rewards Partners must be redeemed as follows:
Travel Benefits is a brand owned by Vodacom and managed by FlightSite (Pty) Ltd (“FlightSite”) (registration number: 2004/021024/07).
FlightSite is an Online Travel Agent (a go-between) facilitating transactions between the customer and Travel Service Providers (“Supplier(s)”), such as airlines, hotel providers, car hire companies and bus companies, and enables them to purchase such products and services.
These Terms and Conditions form the entire agreement between the customer and FlightSite regarding their purchase of a Travel Benefits product.
When making a booking on the Internet Booking Engine (“IBE”), the customer deals directly with FlightSite and they will be billed directly by FlightSite (operating under the name “Travel Benefits”) the relevant airline if they have purchased airline tickets. The customer consents to their own and travel companions’ relevant personal information being made available to FlightSite to process the reservation and the transaction and to the relevant personal information being retained by FlightSite and their suppliers and services providers, where applicable, in accordance with prevailing legislation.
The Suppliers’ Service Terms can be viewed at:
Travel related services are provided by or through one or more Suppliers and such Suppliers and benefits, as well as the Terms and Conditions contained herein, are subject to change at any time by FlightSite without notice. All benefits are subject to availability and may be terminated without notice.
The goods and services described herein are offered and provided by third party Suppliers and FlightSite is not responsible for any losses related to the offer, fulfilment or use of the goods or services.
Contacting the Travel team
The customer may contact us and purchase selected Travel Benefits products or services via:
Travel consultants:
Travel Benefits specific fees and charges
The Travel Benefits fees and charges specified below are in addition to the Travel Benefits product or service purchase price and any Supplier specific fees and charges that may be imposed by Suppliers. The Travel Benefits product or service purchase price and all fees and charges will be debited directly to the customer’s nominated credit card. Our fees and charges are not refundable.
Booking fee:
If the customer contacts the Travel consultants to assist them in purchasing a Travel Benefits product or service which is accessible via the IBE or which they are prohibited from purchasing directly via the IBE, they will be charged a booking fee (referred to as a traveller support fee) for some of these Travel Benefits bookings, irrespective of the number of Travel Benefits products or services purchased as part of that booking. A booking fee may also be charged for purchases they make directly via the IBE.
Change fee:
The customer will be charged a fee for changes made through the Travel consultants for confirmed bookings.Cancellation fee:
The customer will be charged a cancellation fee for cancellations made through the Travel consultants for confirmed bookings.Current fees:
Below are our current Travel Benefits specific fees and charges which we may review from time to time at our sole discretion.
| Fee type | Fee amount (per passenger) |
| Online domestic fee | R 50.00 excluding VAT |
| Online international fee | R 250.00 excluding VAT |
| Offline domestic fee | R 150.00 excluding VAT |
| Offline point-to-point international fee | R 450.00 excluding VAT |
| Offline multi-stop international fee | R 500 excluding VAT |
| Flight change fees | R 250.00 excluding VAT per booking |
| Flight cancellation fees | R 250.00 excluding VAT per booking |
| Hotel/accommodation change fees | R250.00 excluding VAT per booking for merchant hotel bookings only |
| Car hire change fees | R 250.00 excluding VAT per booking |
| Car hire cancellation fees | R 250.00 excluding VAT per booking |
| Package change fees | R 250.00 excluding VAT per booking |
| Package cancellation fees | R 250.00 excluding VAT per booking |
Disputes with Benefits Partners
Any dispute relating to benefit redemption shall be resolved between the customer and the relevant partner. Vodacom assumes no liability in this regard and by acceptance of these terms and conditions the participant indemnifies Vodacom against any claim of whatsoever nature arising out of the redemption of any benefit issued.
VOUCHER SUMMER CAMPAIGN 2019/2020
Refer to https://www.vodacom.co.za/vodacom/terms/privacy-policy to view the full privacy statement pertaining to the collection of customer data as well as 3rd party sharing.